I recently helped a friend with some advice during the purchase of a 360 and ended up buying a car where the service history book had been lost. In fact the only shred of service documentation was the work done in preparing the car for sale. In the first instance I advised to walk away as my thoughts on incomplete maintance records are well known.
However, my friend loved the car and was tempted by the discount on offer due to the missing records. He managed to contact the dealers who had serviced the car in the past and was able to reconstruct the dates and details of the maintenance. The car was inspected and found to be sound so a deal was done. Then came the saga of obtaining proper copies of the records….
Every now and again blank service booklets appear on eBay and the purchase of one of these was briefly considered. However, since this car had spent its life inside the franchised network, getting a moody service booked stamped looked like being problematic. This left the official route which, if you’ve ever had to deal with the factory, you’ll know was never going to be easy.
I should start by saying that you’ll never going to be able to get this done without having the services of a Ferrari dealer who is willing to go the extra mile for you. Fortunately I know such a guy.
The first thing that needs to be done is to contact Maranello and ask them to check what booklets they have on the shelf. Each book is specific to the model and year of car, with many types sold out. If they don’t have your particular type in stock then tough luck – they aren’t printing any more and they wont sell you a 2003 book if you have a 2002 car.
The next thing to check is if there are any pending recalls and campaigns for the car. If there are then these need to be performed before progressing to the next stage.
Assuming the factory has a blank book for you, and your car is up to date recall wise, the next step is to submit an application. This involves physically taking the car to the dealer so they can prepare the paperwork (chargeable, of course). Details required for the application included:
- Dealer Information
- VIN Number
- Engine Type
- Engine Number (taken directly from the engine block)
- Gearbox Number (taken directly from the transmission casing)
- Assembly Number
- Window Marking Codes
- External Colour
- Interior Colour
- Carpet Colour
- Current Mileage
- Pending Recalls and Campaigns
- Owner Information
As well as this data, the application needs to be accompanied by photos showing the condition of the car, the dash displaying the mileage and, bizarrely, photos showing the car on the dealers premises in order to prove they had the car in their possession!
Lastly, copies of the vehicle registration document and photo identification of the owner were taken and sent off to Italy together with the non-refundable fee (budget approx £500 plus tax).
Once the application has been processed and approved (with a typically Italian sense of urgency) the factory will dispatch a duplicate service book. The booklet is exactly the same as the one provided when the car was new except it will have a large “DUPLICATO” stamped where the supplying dealer would normally stamp the book. All the details will be filled in apart from the name and address of the first owner.
The service part of the book is supplied blank so the next step for my friend is to travel with his car, registration document and personal identification to the servicing dealers for them to stamp. Fortunately, his car spent its life in a similar part of the country.
Here are some photos (note the VIN and engine number have been blanked off):
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